Iberostar Quetzal

Iberostar Quetzal

The extensive Mayan heritage of the area of ​​ Playa del Carmen , on the Riviera Maya , provides guests an enjoyable vacation while being immersed in a unique world unknown to most.

Av Xaman-Ha. Lote hotelero Nro 2

Fraccionamiento Playacar Playa del Carmen, Quintana Roo


About The Resort

Property Overview

The IBEROSTAR Quetzal hotel, located right on the beach, is a tribute to the Mayan culture. This 5-star All-Inclusive hotelcombines traditional culture with luxury, creating an ideal place for a family vacation. The extensive Mayan heritage of the area of Playa del Carmen, on the Riviera Maya, provides guests an enjoyable vacation while being immersed in a unique world unknown to most.

  • The best beaches. One of the privileges the IBEROSTAR Quetzal hotel offers is its proximity to the sandy beaches and clear waters of the Yucatan Peninsula and in particular at Playa del Carmen. A few minutes’ walk is all it takes to relax on the sand and enjoy a relaxing holiday.
  • Inspired by the Mayans. Few have the opportunity to feel like they’re part of an archaeological exhibition and delve into the Mayan ruins that are found within the hotel. The construction has been very faithful to the Mayan culture, from the architecture, which has maintained the traditional palm leaf roofs to the stone statues depicting different characters and magical stories.
  • Sports, relaxation and fun for all. The IBEROSTAR Quetzal hotel offers many activities to choose from. The whole family will enjoy playing sports and the youngest of the family will love Lucy’s Club. Vacations are always a good time to relax and allow yourself to be pampered: the hotel’s spa is the place to find that calm and get a massage, among other things. To cap off the day, every night the hotel is filled with the lights and colors from its live performances.

Property Features

3 swimming pools plus a children’s pool

5 Specialty Restaurants

7 Specialty Restaurants

All Inclusive

Hotel with Activities and Accommodations for Families

Located 5 minutes from Playa del Carmen

Lucy’s Kids Club (Ages 4-12)

Meeting Facilities

PADI Certified Scuba Center

Shops & Boutiques

SPA Sensations

Wedding Services

Wi-Fi available in public areas and rooms


Since one of the most important things during a stay at a hotel are the rooms, the IBEROSTAR Quetzal hotel offers a total of 350 rooms with all the necessary amenities and with a home-like atmosphere where you can enjoy the tranquility and charm of the hotel. The rooms are divided into three categories : 324 standard rooms, 24 junior suites and 2 presidential suites.


The IBEROSTAR Quetzal hotel offers guests a range of the best international cuisine however with particular emphasis on typical Mexican dishes. Every detail is taken care of in order to offer authentic dishes like tortilla soup, beef tacos or an exquisite tenderloin steak. Everything to offer the best selection of gourmet specialties. The hotel also offers in-room dining service from 11:00am to 11:00pm for comfortable and fast dining. Guests are entitled to 3 reservations per week in our specialty restaurants.

*Restrictions for dining in specialty restaurants may apply depending on number of nights booked.


The IBEROSTAR Quetzal is prepared to meet its guests’ needs. Therefore, its facilities and services are designed to host events and celebrations of all kinds, from weddings, gala dinners, romantic evenings to business conventions. The rooms are equipped with everything necessary to make these a success: flat screen televisions, computers and projectors.